Nagden House Terms & Conditions
Terms and Conditions
Here listed are the terms and conditions “T & Cs” for Nagden House, Nagden House, Sandbanks Lane, Faversham, Kent, ME13 9DP. Hereafter referred to as “Nagden House” “We”, “Our”, or “Us”.
AGREEMENT
1.1 The T & Cs contained in this document together with your Booking Form comprise the contract between Nagden House and all persons listed on the Booking Form. The contract is deemed to have been made as soon as the Booking Form has been sent and completed on line by the Group Leader, accompanied by a NON REFUNDABLE Deposit (detailed in section 2.1) or full payment as applicable. The “booking form” refers to the soft e-copy or paper copy of the original booking form and the incorporated T&C’s filled in by the group leader.
1.2 By completing a booking form the group leader agrees on behalf of all listed members of that:
1.2.1 He/she has read the terms and conditions and agrees that all members of the group are bound by them.
1.2.2 He/she is over 18 years old
1.2.3 He/she consents to our use of information as stated in our privacy policy
1.2.4 All information provided to Nagden House is correct and accurate
1.3 When payment has been made over the telephone, without a Booking Form being completed, a contract will come into existence immediately between you and Nagden House upon processing of a Deposit or full payment of your holiday. This will be oral confirmation of your booking. Written Confirmation will be subsequently sent via email.
1.4 The Group Leader is responsible, on behalf of all other members of the group, for all matters relating to the booking, thus he/she will be personally liable for all monies outstanding from the remainder of the guests listed on the booking form. The “group leader” refers to the person stated as such on the booking form.
1.5 “The Group” refers to all persons booked to stay in Nagden House and also includes any subsequent changes of names to the original booking.
1.6 If at any time, prior to the start of the holiday, there is a change of Group Leader, Nagden House must be notified, either by email or telephone, by the original Group Leader.
1.7 Under no circumstances are additional guests allowed to stay in Nagden House other than those specified on the Booking Form. Failure to comply with this may result in your booking being terminated immediately in resort and you and your party being asked to vacate immediately.
No compensation will be paid for this.
2.0 BOOKING
2.1 Once availability of Nagden House has been confirmed by us, a reservation is only valid on payment of a non refundable Deposit of 25% of the total weekly cost (the “Deposit”) unless otherwise agreed by Nagden House. A booking enquiry will NOT BE HELD until a full Deposit is received.
2.2 Should a booking be requested in writing/email or verbally, without payment of a Deposit, the booking will be deemed NOT SECURE until Deposit monies are received. Thus, Nagden House reserves the right to re-book the same week in the same accommodation to another client without notification.
2.3 The final balance outstanding on your holiday must be paid 8 weeks before the start date of you holiday with Nagden House. For bookings made within the 8 week start date period, the full cost of the holiday will be payable at the time of booking to secure your reservation.
2.4 If the final balance is not received 8 weeks before the start of you holiday with Nagden House, we reserve the right to cancel the booking and retain any Deposit paid and levy cancellation charges as outlined in section 4.5 and 4.6 below.
Nagden House then reserve the right to re-book the same week in the same to another client without notification.
2.5 If you agree to reserve Nagden House on an exclusive use basis, the Group Leader is liable for the full cost of that property, as stated on your Booking Form, irrespective of party size and final number of guests confirmed.
PLEASE NOTE: If your party size exceeds the agreed maximum capacity of Nagden House as stated on your Booking Form, an additional charge will be incurred.
2.6 As Group Leader, payments for Nagden House on behalf of a group must be made in one lump sum. This applies to Deposits and also final balances; we cannot accept multiple payments from multiple individuals for group bookings.
3.0 PRICES AND PAYMENT
3.1 Prices are based on exclusive use of the properties and will therefore remain the same irrespective of the number of guests, up to the maximum capacity.
3.2 The prices quoted on Nagden House website are for accommodation on a self-catered basis. Prices include, linen, towels, toiletries and cleaning of the property before and after your holiday.
3.3 Nagden House guarantees the price of your holiday as quoted at the time of booking and as stated on your Booking Form. Nagden House reserves the right to increase or decrease the advertised price of unsold holidays at any time.
3.4 Prior to arrival, a security deposit of £500 will be payable by the group leader. This will be refunded in full within 7 days of the last day of the booking should Nagden House be left in ‘good order’. In the event chalet Nagden House is not left in good order, Nagden House reserve the right to retain part or all of the security deposit. Nagden House have full discretion over what constitutes ‘being left in good order’.
3.5 Nagden House will not be held responsible for charges incurred by yourself for international bank transfer costs or charges imposed on you by your bank or card issuer. This also includes payment discrepancies or additional costs caused by variations in exchange rates used by your bank or card issuer.
3.6 In the event of dishonoured payments the Group Leader will be contacted to make immediate payment by other means. If there is a failure to make payment by other means we reserve the right to cancel the booking and retain any Deposits paid and levy cancellation charges as outlined in section 4.0 below.
Nagden House then reserves the right to re-book the same week in the same accommodation to another client without notification.
3.7 In the event of late payment of your final balance, any charges or loss of revenue incurred on our behalf will be added to your balance. We reserve the right to cancel your holiday should you fail to pay your final balance. No compensation will be provided.
3.8 Nagden House will endeavour to deal with any discrepancy during your stay. In the event that damage to our property is not brought to our attention during this period, and is learned of after your departure, we will contact you upon leaving the property to confirm additional charges to be processed.
4.0 AMENDMENTS AND CANCELLATION
4.1 We cannot accept responsibility or pay compensation where the performance of our contractual obligations is prevented by or affected by events amounting to Force Majeure – meaning acts of war or threat of war, political unrest, terrorist activities, adverse weather conditions, volcanic ash clouds, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war and or similar events out of our control (“Force Majeure”).
4.2 You, or any member of your party, may cancel your holiday at any time providing that the Group Leader makes the cancellation in writing/email.
Nagden House takes no responsibility for non-delivery or non-receipt of such written cancellation.
4.3 Your Deposit will be retained for administration costs and cancellation charges will be levied as follows:
4.4 Cancellation Charges
LENGTH OF NOTIFICATION GIVEN
CANCELLATION CHARGE
Up to 8 weeks before arrival date = Entire deposit
8 weeks before arrival date = 50% of total booking cost
8 – 4 weeks before arrival date = 75% of total booking cost
Less than 4 weeks before arrival date = 100% of total booking cost
4.5 Non-receipt of the balance of the cost of the holiday will not be taken as notification of cancellation. Groups will still be liable for cancellation charges as shown above if they subsequently cancel the holiday.
5.0 LIMITATION OF LIABILITY
5.1 Nagden House does not accept any liability where-so-ever or how-so-ever arising, or pay compensation for:-
a) Any Force Majeure event.
b) Adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities.
c) Limitations imposed by authorities.
d) Travel arrangements made by the group or on behalf of the group.
e) Any personal injury or death, where-so-ever or howsoever arising, caused to any visitor and/or any member of the group for their duration of stay.
5.2 These limitations are not intended to exclude any statutory rights the group and/or visitor may have.
5.3 These T &Cs and any non-contractual obligations arising out of or in connection with it are governed by English law.
a) The courts of England have exclusive jurisdiction to settle any dispute arising out of or in connection with this T &Cs (including a dispute relating to the existence, validity, termination of this T &Cs and any non-contractual obligation arising out of or in connection with either this T &Cs or the negotiation of the contract contemplated by these T &Cs).
5.4 A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement provided always this does not affect any right or remedy of a third party which exists or is available apart from this Act.
6.0 RESPONSIBILITIES and BEHAVIOUR
6.1 Guests should act in a way that is respectful to staff, other guests and local residents at all times and in a way that does not damage Nagden House’s reputation. All guests must recognise that the properties are within residential areas and thus keep noise levels appropriate at all times and minimise any disruption to neighbours. Guests must observe a 10:00pm curfew for outdoor noise or excessive noise within the property.
Nagden House will not be held responsible for any official fees or fines incurred for noise or breach of peace and reserve the right to refuse to further accommodate guests in breach of this section. Groups in breach of any part(s) of this section will result in all contractual obligations being terminated immediately and no compensation will be payable.
6.2 Where the property has an outdoor garden, deck or other area; a 10:00pm noise curfew must be observed.
6.3 Smoking within Nagden House is strictly forbidden. Those wishing to smoke should do so outside the property, disposing of cigarette butts in a designated ashtray. Any group found to have anyone smoking in the property will be charged £500 for an external commercial cleaning company fee.
6.4 The use of illegal substances in any of our properties will not be tolerated. Anyone found to be using or supplying such substances will be evicted from the property with immediate effect. This could lead to the entire group being evicted. No compensation will be paid.
6.5 It is the group’s responsibility to ensure Nagden House is secure at all times. Any group that fails to secure the property doors and windows will be liable for any stolen property belonging to Nagden House or the property owner as a result of that negligence. Nagden House will not be held responsible for any theft or loss of personal possessions from our premises or vehicles.
6.6 It is your responsibility to ensure you have all the necessary legal travel documents in place depending on your nationality. It is your responsibility to check which documents are required before you travel and ensure you have those in place for the duration of your holiday. Please ensure your passport is valid beyond your return date. Nagden House will not be held responsible to any legal changes made to travel requirements between the time of booking your holiday to departure. No refunds or compensation will be made by Nagden House in the circumstance where any government changes to travel regulations are imposed.
6.7 You are responsible for ensuring that you have full medical and travel insurance cover throughout your stay at Nagden House . We advise that you take out adequate travel insurance in order to cover any accidents during your holiday, for which Nagden House will not be held responsible.
6.8 It is your responsibility to park your car in a safe and designated spot which does not obstruct any neighbouring properties. Any personal or rented vehicles are left at the owners risk and should be parked in a safe and legal parking space. Nagden House will not be held responsible for and damage to or theft from your vehicle.
6.9 It is your responsibility to familiarize yourself with the fire exits in the property when you arrive.
7.0 DAMAGES, LOSS, SURPLUS CLEANING, THEFT AND BREAKAGES
7.1 Details of the group leader valid credit card may be taken during the booking process, on arrival or after departure as security or to pay for damage, loss, breakages and additional cleaning charges. By you agreeing to these T&Cs you are agreeing to allow Nagden House to charge said card in Euros or Pounds Sterling in the event of any damages, losses, breakages or additional cleaning charges.
7.2 Should any items or property be lost or damaged during your stay you must notify Nagden House. Any damage or loss caused by any member of the group must be paid for in full before departure by the group
leader. In the event that we are not notified of the loss or damage before your departure, Nagden House will contact you after leaving to confirm additional charges to be charged. These will be deducted from the group leader’s credit card on file.
7.3 Items including but not limited to; Televisions, game consoles, Sonos speakers and games are for guests use during their holiday. By agreeing to these T&C’s guests take responsibility for the care of these items and agree to return them in the same condition they found them. Loss or damage to such items will be charged on a new for old basis before guest departure.
7.4 Our keys for Nagden House are security keys, therefore, should you lose a key, you will be charged £200 for a replacement. A set of keys should always be left in the security box outside the building and ensured it is locked each time. No keys or garage fobs should be removed from the security boxes. Any replaced keys will be immediately using a credit /debit card.
7.5 Any client not properly securing the exits or windows of the property, including balcony, and hot-tub and covers, will be liable for any of Nagden House property or damaged or stolen as a result of that negligence.
7.6 Nagden House will not be held responsible for any theft or loss of any personal possessions from the premises. Whilst Nagden House will endeavour to ensure the security of guests’ personal possessions, we cannot guarantee it.
7.7 It is up to the Group Leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability will be accepted in respect of such items as it is a condition of your booking (and therefore reasonably assumed by Nagden House) that all guests have taken out appropriate insurance to cover such loss and/or damage.
For the avoidance of doubt, please note that this section also applies to mountain bikes, road bikes, ski/snowboard equipment and any other “high value items” that guests have brought with them on holiday.
8.0 – CHECK IN, CHECK OUT TIMES AND DEPARTURE CHECKLIST
8.1 Check in time is strictly 16:00. Check out time is strictly 10:00. Whilst we understand that some groups may wish to arrive earlier or depart later on those days, Nagden House need to maintain these timings in
order to prepare the property for the next guests. When possible we will store luggage for you in the boot room should your flight schedule mean you arrive before or after our check in and check out times, however, we cannot guarantee this. There will be no access to the properties before or after check in/out times.
8.2 Groups must ensure that they adhere to the following Self Catered conditions before check out. Failure to complete the following checklist may result in a £300 surplus cleaning fee.
Dispose of all food and beverage from fridge, freezer, cupboards and cooking appliances
Empty dishwasher, clean all cooking appliances and return dishes to cupboards
Dispose of rubbish from all bins at local bin point
Report any damages of breakages to Nagden House
Return all electrical items to original location and charge
Ensure chalet items are as you found them on arrival
9.0 PROPERTY FACILITIES
9.1 In order to maintain and protect our properties, outdoor shoes, ski boots and snowboard boots are not permitted in the properties at any time. Slippers are provided for your convenience.
9.2 All outdoor equipment such as skis, boards, boots, bikes and sledges must be left in the boot room. This includes any equipment belonging to the group. All maintenance and fitting of equipment must be done in the boot room or outdoor area.
9.3 Towel rails are strictly for towels only. Please do not hang any wet swimwear or ski clothes on these rails as dyes from the materials may irreparably transfer to the rail. If any towel rail is damaged in such a way the group will be charged for a replacement towel rail. Please feel free to use the airier in the Utility Room.
9.4 Under no circumstances should wet clothes be hung on radiators or radiator covers. This is a fire hazard and strictly forbidden.
9.5 Fires and stoves should be managed sensibly and should not be overloaded or obstructed in any way. Nagden House will not be held responsible for any damage to items as a result of being placed too close to the fire.
9.6 Guests use the hot tub and at their own risk. We recommend that children under the age of 12 and pregnant women do not use the hot tub. Under 16 year olds must be accompanied at all times in the hot tub. Please be aware that the area around the hot tub can become slippery and that ice may form on the deck around it in the winter season. When using the hot tub, all drinks must be kept in plastic glasses without exception. Any broken glass in a hot tub will result in the hot tub being permanently closed and any subsequent damage, repair costs or inconvenience to the following weeks clients will be charged accordingly and before the groups departure. Nagden House reserve the right to close the hot tub at any time if it is being misused, if guests are not observing rules or curfews or if there is any chemical imbalance or breakdown. Compensation will not be payable in such cases and prior notice is not necessary. Nagden House take meticulous care of the hot tub. In the interest of hygiene, all persons using the hot tub are required to shower before entering.
9.7 It is important that the covers for the hot tub are put back every night. The Group Leader is responsible for ensuring that the covers for the hot tub are put back on after the final use, or if you are to leave the chalet for more than an hour. Any subsequent damage, repair costs or inconvenience to the following weeks clients will be charged accordingly and before the groups departure.
9.8 No guest should climb the fencing around the terrace. Nagden House will not take any responsibility for injury or death from doing so.
10.0 CHILDREN
10.1 No matter how much care is taken, Nagden House is not childproof.
We will not be held responsible for any accidents occurring within the Nagden House. It is the parents’/guardians’ responsibility to ensure their children are supervised at all times.
10.2 Nagden House can provide high-chairs for infants. However, Nagden House accept no responsibility should an accident or injury occur as a result of the use of such items. Parents assume full responsibility for the safety and wellbeing of their children at all times.
10.3 Childcare is not provided but we are happy to recommend a third party professional. Children under 16 must therefore be accompanied at all times in the property.
11.0 AIRPORT TRANSFERS AND AIRLINES
11.1 Nagden House is happy to recommend a transfer company arrange all of your transfer requirements.
11.2 In accordance to French Law, no alcohol can be consumed in transfer vehicles. Our third party partner’s reserve the right to confiscate any alcohol being consumed in their vehicles.
11.3 Due to adverse weather or road conditions, it may be necessary to extend airport transfer times. Such decisions will be made by our partners providing the transfer service and you will be notified of such changes as soon as they are made. Any person who misses a connecting flight, train or other transport, due to not being ready to leave the resort at the agreed time, will not be compensated by us or our third party partners. Nor will any other members of the group who are inconvenienced, delayed or miss connections as a result of that person.
11.4 Nagden House reserve the right to dispatch a group and vehicle without all members present in the unusual instance where members of the group do not show up on time and are not responding to phone calls or are under the influence of drugs and/or alcohol and causing delays to the group. Any such person left in resort is responsible for arranging their own transfer and/or accommodation needs and we accept no responsibility for this and compensation will not be payable to the client.
11.5 Any costs incurred due to unforeseen circumstances resulting in you missing your flight should be claimed against your holiday insurance.
12.0 – COMPLAINTS
12.1 In the unlikely event of you having a complaint with any part of your holiday you should notify Darren immediately. All complaints will be dealt with seriously and we will endeavour to rectify the situation as soon as possible.
12.2 Any complaints made on or after departure will not be considered in terms of compensation. Complaints cannot be accepted for weather or activities offered by third party suppliers, or anything outside of Nagden House’s direct control.
13.0 – THIRD PARTY SUPPLIERS / ACTIVITES/ CONCIERGE SERVICE
13.1 Nagden House can assist in recommending any of the extra services you may need when on holiday. These services are subject to the terms and conditions of the individual third party companies.
13.2 Our help in recommending third party suppliers does not constitute an approval and we take no responsibility or liability for third party services. Any grievance with a third party service should be taken up with that provider directly.
14.0 TERMS OF CONTRACT
14.1 All descriptions on the Nagden House website are given in good faith and are believed to be correct.
14.2 For the avoidance of doubt in the event of any conflict between the details on the Nagden House website and the T&Cs the provisions of the T&Cs prevail.
14.3 The contract and the Agreement is made in accordance with these T&Cs
Nagden House presume that all guests, before using any house facilities, have read, understood and agreed to these terms and conditions.